Shipping and Returns Policy
JinLi Wushu-Tai Chi Pty Ltd only ships within Australia.
All items can be picked up from a JinLi Tai Chi/Qigong class or our offices at no cost.
Turnaround
Once a product is bought here in our online store the item/s will be sent as soon as possible.
Products will be sent via Australia Post Parcel Post.
Standard delivery time is between 5-14 business days depending on your location.
Please note: If items are not in stock it may take up to 7-14 days from date of purchase for items to be despatched. Lead times can depend on availability.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship the entire order when the back order item becomes available. If you wish to pay for additional shipping to have the order split we can arrange that as soon as you notify us.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.Please follow these steps -
1. Email info@jinli.com.au to request a refund including the reason why.
2. Mail your returned item to:
JinLi Wushu-Tai Chi Pty Ltd
Level 1, 14 Pakington Street
St Kilda Vic 3182 Australia
3. Include in your package a signed letter stating the reason for your return and a copy of the online store receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include music and DVDs.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.
Contacting the Web Site
If you have any questions about shipping and returns, the practices of this site, or your dealings with this website, you can contact:
JinLi Wushu-Tai Chi Pty Ltd
ABN 63 611 819 848
ACN 611 819 848
Level 1, 14 Pakington Street
ST KILDA, Victoria, 3182
Australia
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